Job Details

Customer Success Manager (Account Manager)

MBR Partners
MBR Partners

Our client is a small, high growth, UK headquartered technology company. They are based near London Bridge and are currently 40-50 people and profitable.

The client is looking for an Account Manager (or Customer Success Manager) to create long-term, trusting relationships with our global partners. This role involves reporting findings back to existing clients accounts internationally (the clients are government Telecoms regulators like Ofcom that want to independently understand the performance of internet service providers networks). This is not a new business sales role and does not involve cold calling and therefore does not contain a commission in the package etc.

If you’re an experienced Account Manager, Customer Success or Project Manager that has worked on large scale accounts, can simplify technical information, are super organised and enjoy taking the initiative in your projects then it’s likely that you’re the perfect fit for the client.

You’ll be joining a supportive and collaborative team where hard-working, determined and responsible candidates will thrive. We’re always keen to hear new ideas and feedback on processes, so someone happy to instigate change and motivated to make things better (with a keen eye for detail) is essential.

This is what your typical day might look like

- Communicating with clients at a senior level to resolve issues and ensuring that projects stay on track

- Using client feedback to improve products via the product development lifecycle

- Keeping all of your client documentation up to date

- Staying up-to-date with product and feature launches and sharing these with your clients

- Providing input on new processes and workflows and providing feedback to improve existing processes

- Putting together presentations to promote products

- Running calls with multiple stakeholders to give key project updates

- Traveling around the globe to meet our clients


- Work experience as a Account Manager, Customer Success Manager or Project Manager on a technical project

- Demonstrable ability to communicate with and influence key stakeholders at all levels of an organisation, including executives and C-level

- Experience putting together large documents (for example tenders or reports)

- Proven ability to juggle multiple account management projects at a time

- Excellent listening, negotiation and presentation abilities

- Outstanding verbal and written communication skills

- A general understanding of statistical concepts and how these might apply to data

- Ability to travel globally

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