Job Details

3rd Line Infrastructure Engineer

Tiger Resourcing Solutions Limited
West Malling, Kent, United Kingdom

Main purpose of job:

To work with peers, the Infrastructure Team Leader, and other IT functions to help maintain client's Banking Infrastructure ensuring it remains reliable and resilient. Additionally to assist project managers and other key stakeholders in the delivery of discreet tasks and/or projects.

To play a key part in the day to day running of the Infrastructure Team, including incident and service request management ensuring that compliance and governance standards are adhered to at all times.

To assist with coaching and mentoring more junior members of IT, and ensuring that work allocation and prioritisation is being performed effectively.


  • Manage incident and service request tickets, ensuring tasks are dealt with within SLA.
  • To work in accordance with the ITIL framework and governance standards ensuring that areas such as change control, incident and problem management, asset management, continual service improvement, and security best practice are considered and followed at all times.
  • To be prepared to provide flexible support for scheduled changes, upgrades or troubleshooting after hours or at weekends if required.
  • Monitor key health signs of infrastructure and respond to actual or predicted issues within SLA and with the minimum impact to business operation.
  • Continually look for areas for improvements in technologies and processes, and to proactively take steps to bring about positive change.
  • Support projects by assisting with the delivery of infrastructure related tasks.
  • Participate in investigations & remediation of any reported Security vulnerabilities or Security breaches.
  • Participate in Disaster Recovery initiatives including regular testing and ensure skills and knowledge across systems are maintained in order to assist with DR invocation.
  • Participates in 24x7 on call and out of hours support rota.

Design and Development

  • Implementation of infrastructure design and build best practices.
  • Participates in technical design reviews, and contribute to infrastructure task estimates and reviews.
  • Help to drive technical enhancements across system real estate, proactively identifying areas for improvement
  • Raise concerns if requests will lead to quality, system performance, or architectural issues.
  • Consulting with colleagues and or clients with a view to specifying, designing and building infrastructure solutions.


  • Implementation of architectural and technical best practices to improve the overall quality and speed of infrastructure deployment.
  • Collaborates with peers, architects, and other key stakeholders to ensure understanding of business requirements on larger delivery items.
  • Creation of documentation to reflect existing systems, infrastructure & processes including the creation of Technical Design Documents. Also to ensure that such documentation is maintained and kept up to date.

Mentoring and Collaboration

  • Provide guidance to less experienced technicians.
  • Work with the Architecture, Security, and Development teams to understand overall technical direction for the company.
  • Build excellent working relationships with key stakeholders across the department and wider business, and to communicate effectively with audiences of all technical ability & understanding...... click apply for full job details

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